Tax receipts must be triggered at the campaign level as well as the Organization profile level.
Check to make sure your automatic tax receipts are toggled ‘On’ at the campaign level.
STEP 1 – Click ‘Settings’ and then ‘Receipts’ in the navigation menu. Please note this setting only appears if your receipts are set up properly on your Organization profile.
STEP 2 – Toggle ‘Tax receipts’ to ‘On.’
STEP 3 – Save.