ConnectionPoint platform costs depend on which of the pricing models you choose.
Fee Recovery
Optional Tips
Flat Rate #
Choosing the right pricing model can help you maximize the funds you raise. Here’s a clear breakdown of each model we offer and how they work – so you can get the most from your campaign. #
💡 Note for CoCoPay Professional Users: These models do not apply. For custom pricing options, don’t hesitate to contact us at support@connectionpoint.com.
💳 Fee Recovery #
Your supporters can cover all the fees – platform and processing!
We give your supporters the option to pay the 5% platform fee and the payment processing fees.
If they say yes (and most do), you keep 100% of their intended donation. If they say no, you pay both fees.
💸 Typical cost to you: 2–3%
(again, based on ~85% saying “yes”)
🎯 How “Fee Recovery’ Works – Simple Example #
Let’s say a supporter wants to donate $50 to your campaign.
During checkout, they are given the option to cover the fees — both the platform fee (5%) and the credit card/payment processing fee (around 2.9% + 30¢). That comes to about $4.25 in total fees.
If they say yes to covering the fees:
- They pay $54.25 in total.
- You get the full $50 in your account.
- Stripe takes about $1.75
- ConnectionPoint receives $2.50
If they say no and want to give $50:
- They pay $50
- Stripe still takes $1.75
- ConnectionPoint still gets $2.50
- You receive $45.75
The good news? Most supporters agree to cover the fees, so more of their gift goes directly to you. Across all ConnectionPoint platforms, we see an average of 90% of supporters covering fees. You can view your ‘effective fee rate’ in your campaign’s Analytics tab. If this number is lower than your payment processing rate, you are doing better than you would be under our Optional Tip model.
💡 Optional Tips #
Great for personal or community-focused campaigns.
You cover the payment processing fees, and we ask your supporters to contribute a small optional tip to help fund the platform.
There are no platform fees taken from your campaign.
💸 Typical cost to you: 3–4%
(depends on your Stripe or PayPal rates)
💡 How ‘Optional Tips’ work – Simple Example #
Let’s say a supporter donates $50 and adds a $6 tip for the platform.
Here’s what happens:
- Stripe takes about $1.75 in payment processing fees.
- You receive $48.25 in your account.
- ConnectionPoint receives the $6 tip.
- No platform fee is taken from your donation!
🙅 If the supporter doesn’t leave a tip:
- You still receive $48.25.
- Stripe gets $1.75.
- ConnectionPoint gets nothing — and that’s okay!
✅ Supporters help cover platform costs with a voluntary tip, but you always keep as much of your donation as possible.
💵 Flat Rate #
With this option, you cover the standard fees (including a 5% platform fee), and your supporters make their donation – no extra asks or tips needed.
Simple, straightforward – no extras asked from your supporters.
You cover the payment processing fees plus a 5% platform fee. That’s it. We won’t ask your donors for anything extra.
💸 Typical cost to you: 8–9%
(depends on your payment provider)
💡 How ‘Flat Rate’ works – Simple Example #
A supporter donates $50 to your campaign.
Here’s what happens:
- Stripe takes $1.75 in processing fees (2.9% + 30¢).
- ConnectionPoint takes a $2.50 platform fee (5% of $50).
- You receive $45.75 in your account.
✅ No tips, no surprises. Just a clear, flat rate taken from each donation.
🤔 Not sure which one to choose? #
No problem – we’re here to help! Send us a message, and we’ll help you determine the best fit for your campaign and your community.
We’re all about making fundraising as easy (and transparent) as possible. 💙
Other important and helpful information #
- In all of these scenarios, we assume there are no additional credit card fees (such as international transaction fees) or currency conversions.
- You can choose the pricing model that works best for you and your campaign.
- You CAN change your mind! Even in the middle of a campaign. Click here to see how.
