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Customizing the ‘Thank-you’ confirmation email

Customize a message to your campaign supporters in the confirmation and ‘thank you’ email they’ll receive after contributing. A personal touch can go a long way.

Part 1: What does the email look like? #

Every contribution that is made to a ConnectionPoint platform receives a templated email acknowledging the payment:

Screenshot of the confirmation email preview

You cannot customize the entire email; you CAN, however, include a personalized message.

Screenshot of confirmation email with custom content shown (appears immediately after the salutation)

Part 2: How to customize the thank you email #

STEP 1 – Click ‘Settings’ and then ‘Emails’ in your navigation menu.

STEP 2 – Click ‘Yes’ to insert custom content.

Screenshot of the emails menu with 'add custom content' highlighted

STEP 3 – To preview these changes, click ‘Preview email’ in one of two places:

screenshot of emails menu with 'preview email' button in top right highlighted.

STEP 4 – SAVE!