Campaign Management
FAQ
- Why are my team members listed as individuals?
- I don’t have a network. Will you share my campaign?
- What happens if, after I’m finished my campaign, I need more funds to complete the project?
- My customer has a question about your platform, where do I send them?
- What happens if a campaign breaks ConnectionPoint’s Terms & Conditions?
- What’s the difference between a personal campaign and organization campaign?
- Can I raise money on behalf of a charity?
- Can I raise money for disaster or tragedy relief?
- Am I allowed to host a raffle or auction on any ConnectionPoint platform?
- Who markets and shares my campaign?
- What languages can I run my campaign in?
- What is the ‘effective fundraising fee’? Where do I find my effective fundraising fee?
- How do I change my payment processor (Stripe or PayPal) account?
- Can I change my mind on which pricing model I use?
- What is the cost of using a ConnectionPoint platform?
- Notify past supporters about new campaigns with one click!
- How does the platform handle sales tax?
- How do I add a background to my campaign?
- How do I find my campaign link?
- How to apply Gift Aid (UK Organizations only)
- Keep it all or All or nothing… What’s the difference?
- Live streaming options for your campaign
- Can I ensure I do NOT raise more than the campaign goal?
- What are Tasks?
- Communication Center User Guide
- How do I delete my campaign?
- What is the personal message, and how do I edit or remove it?
- How to customize the campaign link
- How do I clone a campaign?
- How do I launch a campaign?
- What happens when the campaign reaches the deadline?
- All or Nothing Campaigns: I’ve hit my goal! What now?
- Can a pledge fail to become a transaction?
- Which category do I choose? Also, why are there categories?
- What is the campaign time limit?
- Can I track my campaign conversion rate?
- What do I do if I DO NOT reach my campaign goal?
- Campaign Team Settings: add, delete, and manage team members, notification, and privacy
- How do I pause, finish, or delete a campaign?
- Can I turn off comments on my campaign?
- Can I hide my campaign from being searched?
- How to add Google Analytics, Adwords, and/or Facebook Pixel to campaigns
- Campaign Layouts
- How do I update my campaign?
- How to share your campaign
- Media Gallery Guide
- Navigating the story editor
- Can I add campaign notes for future reference?
- How can I message all of my team members?
- How do I edit my campaign?
- How do I preview my campaign as the public would see it?
- Can I hide the campaign goal, funds raised, and other stats?
- How to change a campaign goal or launch/end date
- What are ‘Campaign Stats’?
- How do I start a campaign?
- Can I run more than one campaign at the same time?
- How do I see my donor/contributor transaction information?
- How do I delete a comment or contribution from the activity feed?
- Can a supporter’s contribution be completely anonymous?
- What countries can I accept payments from?
- What currencies do you accept?
- How to issue a refund
- How do I receive my funds?
- Can I contribute (donate) to myself?
- Are the contributions I receive taxable?
- How to add an offline contribution
- A contribution has been attributed to (i.e. credit has been given to) the wrong team member. Can I change this?
- How to customize the ‘Thank you’ email to your supporters
- My supporters can’t find their tax receipt, how do I resend it?
- How do I view the contributions I raise in my campaign?
- How does Text-to-give work and how do I enable it?
- How do I choose the information I collect from a supporter?
- Recurring Contributions
- Can I customize contribution amounts?
- Can I change what the payment button (‘Contribution’) says?
- Can I change the currency displayed in the stats of my campaign?
- Sub-campaigns: Add a beneficiary
- Sub-Campaigns: What is a sub-campaign?
- Sub-Campaigns: A complete guide to campaign registration
- How do I view the main campaign when I’m in a sub-campaign?
- Sub-Campaign: Managing sub-campaigns and fundraisers
- Sub-Campaign: How to create a sub-campaign
- Sub-Campaigns: Titles & Stories
- Sub-Campaigns: Transactions and Financial Reports
- Sub-Campaign: Rewards
- Sub-Campaign: Stats
- Sub-Campaign: Galleries
- Sub-Campaigns: Goals
- Sub-Campaigns: Display on main campaign and other sub-campaigns
- Why can’t I connect my PayPal account?
- Stripe or PayPal – Which should I choose? What’s the difference?
- Roadblock: The receiver PayPal account is set to block (Error Code: 559044)
- Roadblock: The PayPal account is restricted
- Roadblock: The PayPal account is locked
- Roadblock: The PayPal account is based in a country which cannot receive payments (Error 539041)
- Roadblock: The PayPal account has exceeded its sending limit (Error Code: 579048)
- Roadblock: The PayPal account email address is not confirmed
- Roadblock: The email address cannot accept payments
- Error Code: 1001 – The payment has been cancelled
