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Help Centre

Help Guide

12

Getting Started

About this Help Center
Logging In
ConnectionPoint’s Platforms
Crowdfunding 101 with ConnectionPoint
All About Organizations

Pricing & Payments

Payment Processing Accounts & How to Collect Funds
What is the cost of using a ConnectionPoint platform?

Apps & Integrations

Mailchimp
Facebook Pixel
Google Analytics
Embedded Live Streaming

Resources

Fundraiser HUB by ConnectionPoint for FundRazr, CoCoPay, & PetFundr

For Supporters

27

Contributions

Can I edit my contribution amount and/or details?
How do I edit, skip, or cancel my recurring contribution?
Can I contribute to a campaign outside of my country?
Do I need a ConnectionPoint account to contribute?
Can I view a list of every contribution I’ve made? Can I view past tax receipts?
Why do I see two separate charges for my contribution on my statement?
What payment forms do you accept?
Roadblock: The receiver PayPal account is set to block (Error Code: 559044)
Roadblock: The PayPal account is restricted
Roadblock: The PayPal account is locked
Roadblock: The PayPal account is based in a country which cannot receive payments (Error 539041)
Roadblock: The PayPal account has exceeded its sending limit (Error Code: 579048)
Roadblock: The PayPal account email address is not confirmed
Roadblock: The email address cannot accept payments
Error Code: 1001 – The payment has been cancelled
How is a contribution made?
Will I receive a receipt for my contribution?

FAQ

Can I browse campaigns that are currently running?
How do I contact a campaign owner?
Can my campaign contribution be completely anonymous?
Do I need a PayPal account to contribute to a campaign? Is there another option to use?
What does it mean to subscribe to a campaign?
What are campaign updates? Where can I view them?
What do I do if I don’t receive my contribution reward?
What happens if the campaign I contributed to does not meet its goal?
Is my campaign contribution secure?
How do I know a campaign is not a scam?

Organization Management

37

FAQ

Will you send me a 1099-K form? (USA only)
What happens if a campaign breaks ConnectionPoint’s Terms & Conditions?
Who markets and shares my campaign?
What languages can I run my campaign in?
What is the difference between Campaign Team and Organization Team?

My Account

Can I view a list of every organization I’m a team member of?

General Help

All About Organizations
Notify past supporters about new campaigns with one click!
How to apply Gift Aid (UK Organizations only)
How do I add, remove, and manage organization team members
Can I run more than one campaign at the same time?
How can we connect our Mailchimp account?
Can I link a Google Analytics or Facebook Pixel account with my organization profile?
Where does my organization logo appear? How do I change it?
How do I change my organization information, such as name and address?
How do I customize my campaign header, fonts, links, and colours?
What is a campaign widget? How do I use widgets?
How do I set up sponsor promotion and matching?
Can I remove campaigns from my Organization’s campaign list?
How do I get Verified?
How do I set up automatic tax receipts?
What is my organization profile? Where do I find it? What do I put on it?

Pricing

How do I change my payment processor (Stripe or PayPal) account?
Can I change the default pricing model for my organization’s campaigns?
Can I change my mind on which pricing model I use?
What is the cost of using a ConnectionPoint platform?

Contributions

Why can’t I connect my PayPal account?
How to identify campaign transactions in Stripe or PayPal account
Stripe or PayPal – Which should I choose? What’s the difference?
Roadblock: The receiver PayPal account is set to block (Error Code: 559044)
Roadblock: The PayPal account is restricted
Roadblock: The PayPal account is locked
Roadblock: The PayPal account is based in a country which cannot receive payments (Error 539041)
Roadblock: The PayPal account has exceeded its sending limit (Error Code: 579048)
Roadblock: The PayPal account email address is not confirmed
Roadblock: The email address cannot accept payments
Error Code: 1001 – The payment has been cancelled

Campaign Management

105

FAQ

Why are my team members listed as individuals?
I don’t have a network. Will you share my campaign?
What happens if, after I’m finished my campaign, I need more funds to complete the project?
My customer has a question about your platform, where do I send them?
What happens if a campaign breaks ConnectionPoint’s Terms & Conditions?
What’s the difference between a personal campaign and organization campaign?
Can I raise money on behalf of a charity?
Can I raise money for disaster or tragedy relief?
Am I allowed to host a raffle or auction on any ConnectionPoint platform?
Who markets and shares my campaign?
What languages can I run my campaign in?

My Account

Can I hide just one campaign on my user profile without hiding all of them?

Pricing

What is the ‘effective fundraising fee’? Where do I find my effective fundraising fee?
How do I change my payment processor (Stripe or PayPal) account?
Can I change my mind on which pricing model I use?
What is the cost of using a ConnectionPoint platform?

General Campaign Help

Notify past supporters about new campaigns with one click!
How does the platform handle sales tax?
How do I add a background to my campaign?
How do I find my campaign link?
How to apply Gift Aid (UK Organizations only)
Keep it all or All or nothing… What’s the difference?
Live streaming options for your campaign
Can I ensure I do NOT raise more than the campaign goal?
What are Tasks?
Communication Center User Guide
How do I delete my campaign?
What is the personal message, and how do I edit or remove it?
How to customize the campaign link
How do I clone a campaign?
How do I launch a campaign?
What happens when the campaign reaches the deadline?
All or Nothing Campaigns: I’ve hit my goal! What now?
Can a pledge fail to become a transaction?
Which category do I choose? Also, why are there categories?
What is the campaign time limit?
Can I track my campaign conversion rate?
What do I do if I DO NOT reach my campaign goal?
Campaign Team Settings: add, delete, and manage team members, notification, and privacy
How do I pause, finish, or delete a campaign?
Can I turn off comments on my campaign?
Can I hide my campaign from being searched?
How to add Google Analytics, Adwords, and/or Facebook Pixel to campaigns
Campaign Layouts
How do I update my campaign?
How to share your campaign
Media Gallery Guide
Navigating the story editor
Can I add campaign notes for future reference?
How can I message all of my team members?
How do I edit my campaign?
How do I preview my campaign as the public would see it?
Can I hide the campaign goal, funds raised, and other stats?
How to change a campaign goal or launch/end date
What are ‘Campaign Stats’?
How do I start a campaign?
Can I run more than one campaign at the same time?

Contributions

How do I see my donor/contributor transaction information?
How do I delete a comment or contribution from the activity feed?
Can a supporter’s contribution be completely anonymous?
What countries can I accept payments from?
What currencies do you accept?
How to issue a refund
How do I receive my funds?
Can I contribute (donate) to myself?
Are the contributions I receive taxable?
How to add an offline contribution
A contribution has been attributed to (i.e. credit has been given to) the wrong team member. Can I change this?
How to customize the ‘Thank you’ email to your supporters
My supporters can’t find their tax receipt, how do I resend it?
How do I view the contributions I raise in my campaign?
How does Text-to-give work and how do I enable it?
How do I choose the information I collect from a supporter?
Recurring Contributions
Can I customize contribution amounts?
Can I change what the payment button (‘Contribution’) says?
Can I change the currency displayed in the stats of my campaign?

Sub Campaigns

Sub-campaigns: Add a beneficiary
Sub-Campaigns: What is a sub-campaign?
Sub-Campaigns: A complete guide to campaign registration
How do I view the main campaign when I’m in a sub-campaign?
Sub-Campaign: Managing sub-campaigns and fundraisers
Sub-Campaign: How to create a sub-campaign
Sub-Campaigns: Titles & Stories
Sub-Campaigns: Transactions and Financial Reports
Sub-Campaign: Rewards
Sub-Campaign: Stats
Sub-Campaign: Galleries
Sub-Campaigns: Goals
Sub-Campaigns: Display on main campaign and other sub-campaigns

Payment Provider Troubleshooting

Why can’t I connect my PayPal account?
Stripe or PayPal – Which should I choose? What’s the difference?
Roadblock: The receiver PayPal account is set to block (Error Code: 559044)
Roadblock: The PayPal account is restricted
Roadblock: The PayPal account is locked
Roadblock: The PayPal account is based in a country which cannot receive payments (Error 539041)
Roadblock: The PayPal account has exceeded its sending limit (Error Code: 579048)
Roadblock: The PayPal account email address is not confirmed
Roadblock: The email address cannot accept payments
Error Code: 1001 – The payment has been cancelled

Rewards & Shipping

How to create campaign rewards: types, set up, editing, deleting/discontinuing
Reward Fulfillment Guide
Campaign Reward Shipping FAQ
*NEW!* How is shipping calculated for orders of multiple rewards?
How do tickets work?

General

27

FAQ

How to remove the FundRazr App from your Facebook, Google or LinkedIn account
How do I contact someone from Stripe?
How do I contact someone from PayPal?
How do I contact someone from ConnectionPoint?
What campaigns or projects are NOT allowed to use a ConnectionPoint platform?
How do I report fraud?
How do I report spam or abusive comments?
Do I need a personal Facebook account to use the platform?
In what languages does ConnectionPoint offer support?
Glossary of common ConnectionPoint terms

My Account

How do I delete my account?
Can I hide just one campaign on my user profile without hiding all of them?
Why do I need a user picture? Where does it appear?
How can I change my profile privacy?
What is my user profile? Who is able to view it?
How do I change or unlink my Facebook/ LinkedIn/ Google account?
How do I change the email notifications I receive from the platform?
How do I change my login email and/or password?
How do I change my user name?
How do I change my user profile picture?

Technical Help

Why does my campaign’s header and/or URL look different?
I forgot my password
I think I found a bug. How do I report it?
Why does my User Profile look different?ORI’m missing some campaigns and/or organizations under my user account.
I think I’m missing a column on a table…
Can I change my view to a dark mode?
How do I hide the sidebar menu? Alternatively: Where did it go??

Resources

1

Downloadable Stickers – Crowdfundr

About ConnectionPoint

4

Who is ConnectionPoint? How is it connected to FundRazr/Crowdfundr/CoCoPay/PetFundr?
ConnectionPoint Security Description
ConnectionPoint Privacy Policy
ConnectionPoint Terms & Conditions

Home
Help Centre
About ConnectionPoint

About ConnectionPoint

Who is ConnectionPoint? How is it connected to FundRazr/Crowdfundr/CoCoPay/PetFundr?
ConnectionPoint Security Description
ConnectionPoint Privacy Policy
ConnectionPoint Terms & Conditions

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