Some campaigns offer rewards like perks, products, or tickets in exchange for contributions. As per our Terms & Conditions, campaign owners are solely responsible for delivering these items in a timely manner.
Contact the campaign owner #
The best first step is to communicate directly with the campaign owner. A simple mistake likely occurred, or there were extenuating circumstances that delayed the shipping of your reward. Projects do not always go as planned, and we strongly urge our campaign owners to communicate every delay – no matter how minor. If you haven’t been provided with contact information for the campaign owner, please contact us at firstname.lastname@example.org.
Contact ConnectionPoint #
If you are having trouble communicating with the campaign owner – we want to know. You can always reach us at email@example.com – and while we may not have the power to get you your reward, we can certainly help communicate with the campaign owner and restrict further use of our platforms if they have not been properly communicating with their supporters.