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How to import and manage your campaign contacts

Import contacts to send a notification about your campaign’s launch because your email lists are often the highest converting!

This is the most important step in getting the word about your campaign out to the world!

Importing contacts will send a message from the platform you are using to the email addresses you upload. These contacts are automatically ‘subscribed’ to this campaign, and they will receive two types of email notifications:

  1. Weekly Digest emails – Contain information about activity on all campaigns they’ve been imported into. If you import someone into your campaign and someone else imports the same person into their campaign, the weekly digest email will contain information about both campaigns.
  2. Story Update emails – Contain the Story update for the campaign(s) they have been imported into. Contacts will receive an email whenever you post a Story update on your campaign.

Here is an example of the initial email they’ll receive: 

Screenshot of email your Contacts receive when they are imported onto a campaign's contact list. It contains the organization's logo at the top, followed by a message introducing the reader to the campaign, custom content, and campaign link/details/cover photo

Important Notes regarding uploading contacts:

  1. You may NOT upload purchased email lists. These lists often come with spam reports because recipients will likely not recognize the platform it is associated with. Campaigns that upload these types of lists will be denied and removed.
  2. Your lists must be of high quality! This means that all recipients must have consented to have their email address used for campaign updates and/or messages from your group. If you were to upload your ENTIRE email contact list onto your campaign, you would risk some being undeliverable. Undeliverable mail, or delivered mail that a contact has reported as ‘spam,’ hurts both your and ConnectionPoint’s email reputation score. Your campaign might be removed if you upload a poor-quality list that results in many of these reports.

Here are the items that ConnectionPoint filters automatically:

  • The contacts you import are stored on the Followers page of your campaign and are not added to our general marketing emails.
  • We filter out any contacts that have a no-reply email address (for example, notifications@example.com)
  • Contacts that previously unsubscribed from the campaign won’t be re-added.
  • Contacts that unsubscribed from all platform emails in the past won’t be added again.
  • Contacts that contain a verifiably invalid email address won’t be added.

STEP 1 – Click ‘Contacts’ in your navigation menu.

STEP 2 – Click ‘Import contacts.

Screenshot of Contacts menu. Under 'Campaign contacts receive campaign updates via email', there are two buttons: Download report, Import contacts. Import contacts is highlighted

STEP 3 – Click ‘Address book/Manual import’

STEP 4 – Choose your method to import.

STEP 5 – Customize the message.

Once you’ve uploaded or manually typed in at least one email address, you will see the option to customize a message appear. You may want to preview your message too!

STEP 6 – Import

EXTRA STEP – Deleting contacts.

Each contact will have an ‘X’ to the right of their name, which can be used to remove them from this list:

Screenshot of the 'Contacts' menu. Each contact is in a row, and the end of the row (on the right) is an 'x' button to delete the contact.

Please note: Personal campaigns have a 100-contact limit. Removing a previously imported email will still count against this limit.

To promote your campaign to a larger subscriber base, we suggest you send out a separate email through your existing email channels. Learn about how to share your campaign here.