Error Code: 559044 is a PayPal roadblock that generally means the campaign owner’s PayPal account isn’t set up to accept the currency or payments from the country a supporter is trying to contribute from.
Did you try to contribute to a campaign and receive this error message? Please get in touch with the campaign owner and let them know! You may also let us here at ConnectionPoint know, and we can try to contact the owner.
This article will help explain the following three payment errors:
- ‘The receiver PayPal account is set to block payments in this currency.’
- ‘The receiver PayPal account is set to block international payments.’
- ‘The PayPal email address hasn’t been validated yet.’
These error messages can appear for one of two reasons:
- Your PayPal account is set to block certain payments.
- Your PayPal account is not set up to accept the currency you selected for your campaign.
Solution for reason #1:
Users with this issue usually have Business PayPal accounts and conduct regular business using PayPal outside of our system. Other websites, such as Amazon or their own website may still work.
If this does not sound like you, skip to Solution 2 instead.
To view and change your settings for blocked payments, please follow these steps:
1. Log in to your PayPal account and navigate to: My account > Profile > My selling tools
2. Then, on the ‘My selling tools’ page, to the right of the Block payments item, please click the Update link.
3. In the page that loads, please make sure that your account is:
- NOT set to “Block Payments for the items not sold on eBay from U.S. users who do not provide a confirmed address”
- NOT set to block payments from users who “Initiate payments from the Pay Anyone subtab of the Send Money tab”
- NOT set to block payments in a currency you do not hold
- NOT set to block payments from Student accounts (optional)
- DON’T FORGET to save your changes before you leave the page
Solution for reason #2:
Make sure your PayPal account and campaign use the same currency.
Example: You have a US PayPal account with a US Dollar balance, but you set up your campaign to accept contributions in Canadian Dollars. PayPal will not allow you to accept Canadian Dollars because you don’t have a Canadian Dollar balance in your PayPal account.
Solution: Either enable Canadian Dollars in your PayPal account or change your campaign to accept US Dollars.
If you want to accept payments in a foreign currency, you need to enable that currency in your PayPal account. Here’s how:
1. Login to your PayPal account and navigate to: My account > Overview
2. To the right of your PayPal account balance, locate and click the Currency converter link (see giant green arrow in the screenshot below)
3. Select the currency to add, and click Add Currency
If you want to change the currency you accept in your FundRazr campaign, follow these steps:
1. Log in to your account at http://fundrazr.com/manage
2. Click the Edit link under the picture of your campaign
3. Click Funding & deadline on the left side of the page
4. Select the correct currency and click Save changes
Important – If you’re following these steps to enable a new currency in your PayPal account because you want to accept funds in that currency through our system, then you must select the same currency in your campaign.
Why do I need to select the same currency?
Because PayPal can only process contributions through campaigns in one currency at a time. It’s not possible to let your contributors choose which currency they want to send. You decide which currency you want to receive, and PayPal will only deposit that currency into your PayPal account.
In other words, if someone from Canada contributes to a US campaign accepting US Dollars, then PayPal takes Canadian Dollars from them, converts them into US Dollars, and deposits those US Dollars into their PayPal account. All of this is done in the background during the transaction, and the conversion rate PayPal uses is shown to them onscreen before they complete the transaction.
Remember that we don’t have access to PayPal’s system, so our support agents can’t provide direct help in getting through any of these steps. – this information is for reference only and may become outdated over time.
If you need help getting through these steps, please contact PayPal and ask one of their Customer Service agents to walk you through the process.