Roadblock: The PayPal account is locked

The “PayPal account is locked“ message means that PayPal’s Resolution Department locked your account, and you must call them to unlock it.

Did you try to contribute to a campaign and receive this error message? Please get in touch with the campaign owner and let them know! You may also let us know, and we can contact the owner.  

Otherwise, read on!

There are a few reasons why an account might be locked. PayPal’s Security likely noted suspicious activity, such as several failed login attempts, suspicious purchases, or transactions made from an unusual location, such as a different continent.

To find out why PayPal locked an account and unlock it, you must call PayPal. You can reach them at 1-888-221-1161. 

When you call, please ask to speak to someone in the Resolution Department and have the following information ready, so they can confirm that you own the account:

• Your telephone number. 
• A statement for the credit card or bank account linked to your PayPal account.
• The email address you used to register your PayPal account.