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    Help Guide

    20
    • Getting Started
      • About the ConnectionPoint Help Center
      • ConnectionPoint Login
      • ConnectionPoint Platforms
      • Crowdfunding 101 with ConnectionPoint
      • All About Organization Profiles
    • Pricing & Payments
      • How to understand the difference between Pricing Models
      • Payment Processing Accounts & How to Collect Funds
    • Apps & Integrations
      • Zapier
      • Embedded Live Streaming
      • Raiser’s Edge
      • Facebook Pixel
      • Google Analytics
      • Mailchimp
    • Resources
      • Glossary of common ConnectionPoint terms
      • Campaign Stickers for Download – Crowdfundr
      • Fundraiser HUB by ConnectionPoint for FundRazr, CoCoPay, & PetFundr
      • Creator HUB by Crowdfundr
      • FundRazr Blog
      • CoCoPay Blog
      • Discord Channels
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    Fundamentals

    6
    • Navigating the platform
    • ConnectionPoint Platform FAQs
    • Campaign Privacy Settings
    • How to share a campaign
    • Adding payment processors
    • How to create a campaign
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    Organization Management

    53
    • Email Communication for Organizations (Creating your Community)
    • How to set up Dedications
    • How to set up Allocations
    • Organization Fundamentals
      • Organization Verification: How do I get Verified?
      • Organization Staff
      • How to create an organization campaign
      • How to create an organization profile
      • What is an organization profile? Who can start one?
    • Organization General Set-up & Management
      • Turn Your Supporters into Advocates for Your Organization
      • How to set up Dedications
      • How to set up Allocations
      • How to enable Mailchimp on your Campaign
      • How to customize your organization theme (including campaign headers, fonts, and colours)
      • Apply Gift Aid to your campaign (UK organizations only)
      • Setting up automatic tax receipts
      • How to set up Mailchimp in your organization
      • Connect Google Analytics and Facebook Pixel
      • Editing organizational information
      • Where to find and edit your organization profile
      • Customizing and embedding organization widgets
      • Archive campaigns in your organization’s campaign list.
      • Organization logo: where it appears and how to edit it
      • Sponsor match: Set up a sponsor banner with optional matching fund capabilities
      • Notify past supporters about new campaigns with one click!
      • Organization Verification: How do I get Verified?
      • All About Organization Profiles
    • Organization Teams
      • What is the difference between Campaign Team and Organization Staff?
      • How do I add, remove, and change staff member permissions?
      • Staff notifications
      • Organization Staff
    • Organization Payment Accounts & Troubleshooting
      • Transaction codes: Identifying campaign transactions in payment accounts
      • Organizations: Default pricing model
      • Organizations: How to change the payment processing account
      • Why can’t I connect my PayPal account?
      • Do I need a PayPal account to use a ConnectionPoint platform?
      • Stripe or PayPal – Which should I choose? What’s the difference?
      • Roadblock: The receiver PayPal account is set to block (Error Code: 559044)
      • Roadblock: The PayPal account is restricted
      • Roadblock: The PayPal account is locked
      • Roadblock: The PayPal account is based in a country which cannot receive payments (Error 539041)
      • Roadblock: The PayPal account has exceeded its sending limit (Error Code: 579048)
      • Roadblock: The PayPal account email address is not confirmed
      • Roadblock: The email address cannot accept payments
      • Error Code: 1001 – The payment has been cancelled
    • Organization FAQ
      • How to understand the difference between Pricing Models
      • I think I’m missing a table column…
      • Can I view a list of organizations I’m on the Staff team for?
      • Can I run more than one campaign at the same time? 
      • Will you send me a 1099-K form? (USA only)
      • What happens if users or campaigns break Terms of Service?
      • Will you share my campaign?
      • What languages can I run my campaign in?
      • What is the difference between Campaign Team and Organization Staff?
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    Campaign Management

    228
    • 🖼️ Let Your Supporters Shine! – Media Gallery Enhancements
    • ⏳ Automatically Finish Campaign at Deadline
    • ⏳ Timeline Features – How to Schedule Your Campaign
    • How to Maximize Support with Embeddable Donation Forms!
    • Campaign Fundamentals
      • How to Maximize Support with Embeddable Donation Forms!
      • How to start a new campaign
      • Campaign Layouts – similarities, differences, and how to switch them.
      • How to set and change the campaign goal
      • How to set the campaign deadline
      • Launch your campaign
      • How to share a campaign
      • Visual Editor Navigation
      • Keep-it-all or All-or-nothing campaign… What’s the difference?
    • General Campaign Help
      • How do I delete comments or contributions from the activity feed?
      • What is a ‘Rollover’ campaign?
      • What are the campaign Highlights?
      • Campaign Story Updates – How to add, edit, and delete.
      • How to customize the campaign link
      • How to delete a campaign
      • How to add a campaign background
      • How to edit the campaign title
      • The social media summary and how to change it.
      • How to change campaign types: Keep-it-all and All-or-nothing
      • Campaign Comments and Activity Feed
      • How to preview a campaign in desktop, tablet, and mobile phone views.
      • How to change a campaign category
      • Add campaign notes for future help
      • How to pause, restart, or finish a campaign
      • How to clone a campaign
      • Embed a live-stream video into your campaign
      • Launch your campaign
      • What is the campaign time limit?
      • How does the platform handle sales tax?
      • Notify past supporters about new campaigns with one click!
      • What do I do if I DO NOT reach the campaign goal?
    • Campaign Goals & Deadlines
      • ⏳ Automatically Finish Campaign at Deadline
      • KEEP-IT-ALL CAMPAIGNS: How to reset the launch date
      • ALL OR NOTHING CAMPAIGNS: What happens when an all-or-nothing campaign goal is reached?
      • ALL-OR-NOTHING CAMPAIGNS: What happens when you reach the all-or-nothing campaign deadline?
      • KEEP-IT-ALL CAMPAIGNS: What happens when the campaign hits its deadline?
      • Campaign funding limit: ensure you do NOT raise more than your goal
      • How to set and change the campaign goal
      • How to set the campaign deadline
      • How to remove the campaign stats (such as goal and deadline)
      • What is the campaign time limit?
      • What are ‘Campaign Stats’?
    • Campaign Teams
      • How to message campaign team members
      • How to set a main campaign team member goal
      • How to show or hide campaign team features
      • Contribution tracking: How to track which team members inspired which contributions
      • How to add or change a campaign team name and picture
      • How to hide team members from public view
      • Campaign Team Notifications
      • How to change a team member role
      • How to remove campaign team members
      • How to add campaign team members
      • Campaign Team Roles & Permissions
      • What is a campaign team?
    • Campaign Story
      • Adding Emojis & GIFs to Your Contributions and Campaigns
      • AI Story Assist
      • Story Editor FAQs
      • Responsive preview – Formatting your story for all devices
      • How to add external & internal campaign story links
      • How to add extra campaign story tabs
      • How to insert a campaign story video
      • How to insert and resize campaign story pictures
      • How to add campaign story anchors
      • How to change the campaign story font style, size, and colour
      • The social media summary and how to change it.
      • Campaign Story Updates – How to add, edit, and delete.
      • How to edit the campaign story
    • Campaign Media Gallery
      • 🖼️ Let Your Supporters Shine! – Media Gallery Enhancements
      • How to format pictures in the media gallery
      • How to add or delete pictures & videos from the Media Gallery
      • How to make your media gallery a slideshow
      • How to add or change the campaign cover picture & video
    • Campaign Sharing & Communication
      • 📢 How Are Campaigns Shared?
      • Campaign Link – Where to find yours
      • How to import contacts onto your campaign
      • Campaign Referral Links
      • Campaign QR Code
      • Campaign commenting – to allow or not to allow?
      • How to add a personal message to a campaign
      • How to notify past supporters with one click
      • How to embed a campaign to an outside site
      • Private Campaign Messaging
      • Campaign confirmation email
      • Text-to-give (Organizations only)
      • Campaign Sharing & Communication FAQ
    • Campaign Tasks
      • What are campaign tasks?
      • How to use campaign tasks
      • How to create tasks
    • Campaign Pricing & Payments
      • Prompt for unrestricted usage of funds
      • How to understand the difference between Pricing Models
      • Are the contributions I receive taxable?
      • Can I contribute (donate) to myself?
      • What countries can I accept payments from?
      • ALL OR NOTHING CAMPAIGNS: Failed pledges
      • What currencies do you accept?
      • How do I withdraw/receive my funds?
      • Disallowing pictures with contribution comments
      • Apply Gift Aid to your campaign (UK organizations only)
      • ALL OR NOTHING CAMPAIGNS – How to cancel a pledge
      • What is the effective fee rate? Where do I find mine?
      • Can I change the currency displayed in the stats of my campaign?
      • How to customize the ‘Contribute’ button
      • How to customize contribution amounts
      • Recurring contributions – adding and modifying
      • Text-to-give (Organizations only)
      • Find and resend tax receipts to supporters
      • A contribution has been attributed to (i.e. credit given to) the wrong team member. Can I change this?
      • Customize the payment confirmation email to campaign supporters
      • How to add offline contributions
      • How to issue a refund
      • How to view and download campaign transaction details
      • Choosing what supporter information to collect
      • Adding payment processors
      • Apply automatic tax-deductible receipts to a campaign (Organizations only)
      • How to change your campaign’s pricing model
      • Can a supporter’s contribution be completely anonymous?
    • Campaign Analytics
      • Campaign conversion rates & average gift per supporter
      • How to add Google Analytics to your campaign
      • Adding Facebook Pixel to your campaign
      • What to learn from Campaign Analytics
      • What is the effective fee rate? Where do I find mine?
    • Campaign Privacy
      • How to hide a campaign from your user profile
      • 🔒 Campaign Privacy Settings
      • How to turn campaign comments on/off
      • Campaign Privacy Settings
    • Campaign FAQ
      • What campaigns or projects are NOT allowed to use a ConnectionPoint platform?
      • Am I allowed to host a raffle or auction on any ConnectionPoint platform?
      • Can I raise money for disaster or tragedy relief?
      • What’s the difference between a personal campaign and organization campaign?
      • What happens if, after I’m finished my campaign, I need more funds to complete the project?
      • I don’t have a network. Will you share my campaign?
      • Can I remove the prompt asking for a top-up to contributions?
      • Why is someone else’s name and picture at the top of my campaign?
      • Is the campaign visible before launch?
      • What is a campaign’s ‘Category’? Why is it useful?
      • Can I message all (team members, contributors/supporters, subscribers) at once? Separately?
      • Can a campaign’s team members get credit for contributions from their friends and family?
      • My customer has a question about your platform, where do I send them?
      • Why does my campaign’s header and/or URL look different?
      • Can I raise money on behalf of a charity?
      • ALL OR NOTHING CAMPAIGNS: Failed pledges
      • Campaign Link – Where to find yours
      • What do I do if I DO NOT reach the campaign goal?
      • What is the campaign time limit?
      • How does the platform handle sales tax?
      • What pricing model is my campaign on?
      • How do you (ConnectionPoint: FundRazr, CoCoPay, Crowdfundr, Petfunder) make money off the platform?
      • What languages can I run my campaign in?
      • Will you share my campaign?
      • Can I run more than one campaign at the same time? 
      • What happens if users or campaigns break Terms of Service?
      • I think I’m missing a table column…
    • Campaign Rewards
      • ALL OR NOTHING CAMPAIGNS: Allowing supporters to cancel pledges
      • ALL OR NOTHING CAMPAIGNS: How to change a pledged reward order
      • Mark an order ‘Complete’
      • How to fill in missing addresses or edit addresses for reward fulfillment
      • How to organize orders for reward fulfillment
      • How to edit, arrange, discontinue, and delete reward items
      • How to create a reward
      • What are the differences between Reward Types? Perks, Wishes, Products, and Tickets?
      • Campaign Rewards & Shipping FAQ
      • How is shipping calculated for orders of multiple rewards?
      • How do tickets work?
    • Campaign Payment Troubleshooting
      • Roadblock: The PayPal account has exceeded its sending limit (Error Code: 579048)
      • Error Code: 1001 – The payment has been cancelled
      • Roadblock: The email address cannot accept payments
      • Roadblock: The PayPal account email address is not confirmed
      • Roadblock: The PayPal account is based in a country which cannot receive payments (Error 539041)
      • Roadblock: The PayPal account is locked
      • Roadblock: The PayPal account is restricted
      • Roadblock: The receiver PayPal account is set to block (Error Code: 559044)
      • Why can’t I connect my PayPal account?
    • Sub Campaigns
      • Increase Campaign Participation with Targeted Invitations
      • Sub-campaign Management
        • Sub-campaign transactions and financial reports
        • Creating Sub-campaign Deadlines
        • Viewing registrant (fundraiser) information
      • Sub-campaign Content
        • How to set a sub-campaign title template
        • Sub-campaign stories: setting and editing a story template
        • How to set up rewards on sub-campaigns
        • How to hide stats (goal, deadline, funds raised, & number of supporters) on sub-campaigns
        • Sub-campaign Galleries
      • Sub-Campaigns: Goals & Deadlines
        • What is the difference between a sub-campaign goal and the team member goal?
        • How to set or edit the sub-campaign goal
        • How to set or edit the sub-campaign team member goal
        • How to prevent sub-campaign owners from changing the sub-campaign goal.
        • What is the difference between a sub-campaign goal and the main campaign goal?
      • Sub-campaign Teams
        • Why are my team members listed as individuals?
        • Why are my team members listed as individuals?
        • What is the difference between a sub-campaign goal and the team member goal?
        • How to switch a user from one sub-campaign team to another.
        • How to change an individual sub-campaign into a team sub-campaign.
        • How to change a sub-campaign team name and/or picture
        • How to hide the ‘Join a team’ banner from sub-campaigns and widgets
        • How to invite team members to a sub-campaign
        • How to edit a team member personal message
        • List, leaderboard, grid, or not at all: Options for viewing sub-campaigns on other related sub-campaigns
        • What is the difference between a campaign team and a sub-campaign team?
      • Sub-campaigns: Registration
        • How to Add Content Tabs to Your Registration Page
        • What is the confirmation message, and how do I edit it?
        • What does the registration flow look like?
        • Viewing registrant (fundraiser) information
        • Automatically launch sub-campaigns
        • Mandatory approval for newly created sub-campaigns
        • Allowing team members to skip registration
        • Encourage sub-campaign customization in registration flow
        • Registration fees & rewards: how to add, edit, and troubleshoot
        • Registration waivers & compliance messages
        • Customizing the Registration Form
        • Registration for individuals, teams, or both
      • Sub-campaigns: Fundamentals & Set-Up
        • Sub-Campaigns: What is a sub-campaign? How are they used?
        • List, leaderboard, grid, or not at all: Options for viewing sub-campaigns on other related sub-campaigns
        • How to create a sub-campaign
        • Add a beneficiary to your sub-campaign
        • How to turn on the sub-campaign feature
        • How to launch, pause, finish, and delete sub-campaigns
      • Sub-campaign FAQ
        • Why are my team members listed as individuals?
        • Where is the information from my custom registration form?
        • Why is there a banner with another user’s name on my sub-campaign (or why is my picture and name on another campaign)?
        • Does every team member have to complete registration?
        • Can the sub-campaigns have different deadlines?
        • How to launch, pause, finish, and delete sub-campaigns
        • Can I hide transactions from sub-campaign owners?
        • How do I view the main campaign when I’m in a sub-campaign?
      • Sub-Campaigns: Invitations
        • Increase Campaign Participation with Targeted Invitations
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    User Account Management

    17
    • General User Account Information
      • Can I hide just one campaign on my user profile without hiding all of them?
      • All about your user profile
      • Changing user profile privacy
      • How to change or unlink your social accounts
      • How to change your account email and/or password
      • How to change your user profile picture
      • How to change your user name
      • Deleting user accounts
      • How to create a ConnectionPoint user account and get started
      • How to change email notifications from the platforms
    • Account Troubleshooting
      • Do I need a personal Facebook account to use the platform?
      • Why do I need a user picture? Where does it appear?
      • Why your campaign list or user profile may look different/be missing items
      • I forgot my password
      • Can I change my view to Dark mode?
      • Hiding and revealing the navigation menu
      • I think I’m missing a table column…
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    Payment Processing

    29
    • Payment Processing - General Information & Set-up
      • ORGANIZATIONS: Adding or changing payment processors
      • PERSONAL CAMPAIGNS: How to add a payment processor
      • Choosing what supporter information to collect
      • Customize the payment confirmation email to campaign supporters
    • Payment Processing - Error Messages & Troubleshooting
      • Roadblock: The PayPal account has exceeded its sending limit (Error Code: 579048)
      • Error Code: 1001 – The payment has been cancelled
      • Roadblock: The email address cannot accept payments
      • Roadblock: The PayPal account email address is not confirmed
      • Roadblock: The PayPal account is based in a country which cannot receive payments (Error 539041)
      • Roadblock: The PayPal account is locked
      • Roadblock: The PayPal account is restricted
      • Roadblock: The receiver PayPal account is set to block (Error Code: 559044)
      • Why can’t I connect my PayPal account?
    • Payment FAQs
      • Are the contributions I receive taxable?
      • Can I contribute (donate) to myself?
      • What countries can I accept payments from?
      • Can campaigns connect with providers other than PayPal and Stripe?
      • Can you help me get a Stripe/PayPal account or troubleshoot issues with my Stripe/PayPal account?
      • Can I give out tax receipts on the platform?
      • Do you connect with Gift Aid (United Kingdom users only)
      • Do you allow recurring contributions?
      • What currencies do you accept?
      • How do I withdraw/receive my funds?
      • Do you allow offline contributions?
      • Do I need a PayPal account to use a ConnectionPoint platform?
      • How to understand the difference between Pricing Models
    • Stripe & PayPal Information
      • How do I contact someone from PayPal?
      • How do I contact someone from Stripe?
      • Stripe or PayPal – Which should I choose? What’s the difference?
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    For Supporters

    27
    • Contributions
      • Do I need a PayPal or Stripe account to contribute to a campaign?
      • Can I view a list of every contribution I’ve made? Can I view past tax receipts?
      • How do I edit/skip/cancel my recurring contributions?
      • Editing contribution details
      • Can I contribute to a campaign outside of my country?
      • Do I need a ConnectionPoint account to contribute?
      • Why do I see two separate charges for my contribution on my statement?
      • What payment forms do you accept?
      • Roadblock: The receiver PayPal account is set to block (Error Code: 559044)
      • Roadblock: The PayPal account is restricted
      • Roadblock: The PayPal account is locked
      • Roadblock: The PayPal account is based in a country which cannot receive payments (Error 539041)
      • Roadblock: The PayPal account has exceeded its sending limit (Error Code: 579048)
      • Roadblock: The PayPal account email address is not confirmed
      • Roadblock: The email address cannot accept payments
      • Error Code: 1001 – The payment has been cancelled
      • How is a contribution made?
      • Will I receive a receipt for my contribution?
    • FAQ
      • Can I browse campaigns that are currently running?
      • How do I contact a campaign owner?
      • Can my campaign contribution be completely anonymous?
      • What does it mean to subscribe to a campaign?
      • What are campaign updates? Where can I view them?
      • What do I do if I don’t receive my contribution reward?
      • What happens if the campaign I contributed to does not meet its goal?
      • How do I know a campaign is not a scam?
      • Is my campaign contribution secure?
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    Resources

    6
    • Campaign Stickers for Download – Crowdfundr
    • Fundraiser HUB by ConnectionPoint for FundRazr, CoCoPay, & PetFundr
    • Creator HUB by Crowdfundr
    • FundRazr Blog
    • CoCoPay Blog
    • Discord Channels
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    About ConnectionPoint

    4
    • Who is ConnectionPoint? How is it connected to FundRazr/Crowdfundr/CoCoPay/PetFundr?
    • ConnectionPoint Security Description
    • ConnectionPoint Privacy Policy
    • ConnectionPoint Terms of Service
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    Talk To Us

    9
    • FAQs
      • In what languages does ConnectionPoint offer support?
      • How do I report fraud?
      • How soon can I expect an answer from a support agent?
      • I think I found a bug. How do I report it?
      • How do I contact someone from ConnectionPoint?
      • How do I report spam or abusive comments?
      • Can I suggest a feature?
      • Can I call someone?
    • Live Chat
      • Discord Channels
    View Categories
    • Home
    • Help Centre

    Troubleshooting

    • I think I’m missing a table column…
    • Can I view a list of organizations I’m on the Staff team for?
    • Campaign Sharing & Communication FAQ
    • Stripe or PayPal – Which should I choose? What’s the difference?
    • Roadblock: The receiver PayPal account is set to block (Error Code: 559044)
    • Roadblock: The PayPal account is restricted
    • Roadblock: The PayPal account is locked
    • Roadblock: The PayPal account is based in a country which cannot receive payments (Error 539041)
    • Roadblock: The PayPal account has exceeded its sending limit (Error Code: 579048)
    • Roadblock: The PayPal account email address is not confirmed
    • Roadblock: The email address cannot accept payments
    • Error Code: 1001 – The payment has been cancelled

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