{"id":95,"date":"2022-07-15T22:56:31","date_gmt":"2022-07-15T22:56:31","guid":{"rendered":"https:\/\/connectionpoint.com\/help\/?post_type=docs&#038;p=95"},"modified":"2025-05-29T16:25:39","modified_gmt":"2025-05-29T23:25:39","password":"","slug":"roadblock-the-email-address-cannot-accept-payments","status":"publish","type":"docs","link":"https:\/\/connectionpoint.com\/help\/docs\/roadblock-the-email-address-cannot-accept-payments\/","title":{"rendered":"Roadblock: The email address cannot accept payments"},"content":{"rendered":"\n<p class=\"has-text-align-center has-black-color has-pale-cyan-blue-background-color has-text-color has-background has-medium-font-size\"><strong>&#8220;The email address cannot accept payments&#8221; is one of PayPal\u2019s most generic error messages, so unfortunately, it could mean various things.<\/strong><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Did you try to contribute to a campaign and receive this error message? Please contact the campaign owner and let them know! You may also <a href=\"mailto:support@connectionpoint.com\" target=\"_blank\" rel=\"noreferrer noopener\">let us know at ConnectionPoint<\/a>, and we can contact the owner. \u00a0<\/strong><\/p>\n\n\n\n<div style=\"height:61px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Is there a typo?<\/strong><\/h4>\n\n\n\n<p>First, you will want to check that your email address is spelled correctly. Sometimes, this error message means that the email address provided is not registered to any PayPal account, and when this is the case, a small typo is usually the cause. Fix the spelling and click Save changes.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Do you have a PayPal account with that email address?<\/strong><\/h4>\n\n\n\n<p>The second thing you\u2019ll want to do is make sure you have an existing PayPal account registered with that email address.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you don\u2019t have a PayPal account, you can create one at https:\/\/www.paypal.com and then return to our site.<\/li>\n\n\n\n<li>If you have a PayPal account but haven\u2019t added that email address to it, simply add that email address to your PayPal account (and click the confirmation link they email to you right afterwards)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:55px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Are you using a supported currency?<\/strong><\/h4>\n\n\n\n<p><a href=\"http:\/\/connectionpoint.com\/help\/docs\/what-currencies-do-you-accept\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to find out.&nbsp;<\/a><\/p>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Could there be a technical issue?&nbsp;<\/strong><\/h4>\n\n\n\n<p>If none of the previous steps apply to you, there may be some technical issue with your PayPal account that is preventing the PayPal system from communicating your account details to us. <a href=\"https:\/\/www.paypal.com\/us\/smarthelp\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Please contact PayPal\u2019s support team to rule out any technical issues.<\/a><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-0dfbf163 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/fundrazr.com\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"106\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"FundRazr logo, click to go to platform\" class=\"wp-image-3757 lazyload\" style=\"aspect-ratio:3.443396226415094;width:189px;height:auto\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer.png 365w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer-300x87.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer-360x105.png 360w\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"petfundr.com\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"307\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"PetFundr logo, click to go to platform\" class=\"wp-image-3778 lazyload\" style=\"aspect-ratio:3.3355048859934855;width:173px;height:auto\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-1024x307.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-1024x307.png 1024w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-300x90.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-768x230.png 768w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-360x108.png 360w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60.png 1128w\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/crowdfundr.com\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"106\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Crowdfundr logo, click to go to platform\" class=\"wp-image-3758 lazyload\" style=\"aspect-ratio:3.443396226415094;width:189px;height:auto\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer.png 365w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer-300x87.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer-360x105.png 360w\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/cocopay.co\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"106\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Cocopay logo, click to go to platform\" class=\"wp-image-3759 lazyload\" style=\"aspect-ratio:3.443396226415094;width:220px;height:auto\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer.png 365w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer-300x87.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer-360x105.png 360w\"><\/a><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;The email address cannot accept payments&#8221; is one of PayPal\u2019s most generic error messages, so unfortunately, it could mean various things. Did you try to contribute to a campaign and&#8230;<\/p>\n","protected":false},"author":3,"featured_media":6033,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[22,8,12,80],"doc_tag":[101,98,133],"class_list":{"0":"post-95","1":"docs","2":"type-docs","3":"status-publish","4":"has-post-thumbnail","6":"doc_category-campaign-payment-troubleshooting","7":"doc_category-contributions","8":"doc_category-pricing","9":"doc_category-payment-processing-error-messages-troubleshooting","10":"doc_tag-contributions","11":"doc_tag-paypal","12":"doc_tag-troubleshooting"},"year_month":"2026-04","word_count":265,"total_views":"3382","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Shannon Belliveau","author_nicename":"shannon","author_url":"https:\/\/connectionpoint.com\/help\/author\/shannon\/"},"doc_category_info":[{"term_name":"Campaign Payment Troubleshooting","term_url":"https:\/\/connectionpoint.com\/help\/help-category\/campaign-payment-troubleshooting\/"},{"term_name":"Contributions","term_url":"https:\/\/connectionpoint.com\/help\/help-category\/contributions\/"},{"term_name":"Organization Payment Accounts &amp; Troubleshooting","term_url":"https:\/\/connectionpoint.com\/help\/help-category\/pricing\/"},{"term_name":"Payment Processing - Error Messages &amp; Troubleshooting","term_url":"https:\/\/connectionpoint.com\/help\/help-category\/payment-processing-error-messages-troubleshooting\/"}],"doc_tag_info":[{"term_name":"contributions","term_url":"https:\/\/connectionpoint.com\/help\/help-tag\/contributions\/"},{"term_name":"PayPal","term_url":"https:\/\/connectionpoint.com\/help\/help-tag\/paypal\/"},{"term_name":"Troubleshooting","term_url":"https:\/\/connectionpoint.com\/help\/help-tag\/troubleshooting\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Roadblock: The email address cannot accept payments -<\/title>\n<meta name=\"description\" content=\"PayPal Roadblock - the email address cannot accept payments refers to an issue with the campaign payment account\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/connectionpoint.com\/help\/docs\/roadblock-the-email-address-cannot-accept-payments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Roadblock: The email address cannot accept payments -\" \/>\n<meta property=\"og:description\" content=\"PayPal Roadblock - 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