{"id":5009,"date":"2023-08-01T14:21:03","date_gmt":"2023-08-01T21:21:03","guid":{"rendered":"https:\/\/connectionpoint.com\/help\/?post_type=docs&p=5009"},"modified":"2025-05-29T12:49:14","modified_gmt":"2025-05-29T19:49:14","password":"","slug":"registration-fees-rewards-how-to-add-edit-and-troubleshoot","status":"publish","type":"docs","link":"https:\/\/connectionpoint.com\/help\/docs\/registration-fees-rewards-how-to-add-edit-and-troubleshoot\/","title":{"rendered":"Registration fees & rewards: how to add, edit, and troubleshoot"},"content":{"rendered":"\n
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Adding fees & rewards<\/strong><\/h3>\n\n\n\n
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When you add a fee to your registration flow, fundraisers must choose<\/span> one of your fees. Rewards, however, are not mandatory.\u00a0<\/p>\n\n\n\n

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STEP 1\u2014In the main campaign navigation menu, click ‘Registration’ and then ‘Fees & rewards’.<\/strong><\/p>\n\n\n\n

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STEP 2 – Click ‘Add a fee or reward’<\/strong><\/p>\n\n\n\n

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STEP 3 \u2013 Fill out the Basics for your fee or reward. <\/strong><\/p>\n\n\n\n

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For detailed information on setting up rewards,\u00a0read this article<\/a><\/strong>.<\/p>\n\n\n\n

We\u2019d like to draw your attention to the \u2018Offer to\u2019 section. This setting will help you determine whether you want different fees\/rewards for Teams and Individuals.\u00a0<\/p>\n\n\n\n

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Important for non-profits: If you’re providing tax receipts and do NOT want the registration fee\/reward included, make ‘Your costs’ match the registration fee amount.<\/strong><\/p>\n\n\n\n

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Let\u2019s go over some example situations and how you would set up the registration fee<\/strong> for each. <\/p>\n\n\n\n

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Scenario 1 \u2013 Everyone registering must pay a fee.<\/strong><\/p>\n\n\n\n

Set the \u2018Offer to\u2019 option to \u2018Everyone registering.\u2019 That may have been an obvious one\u2026 <\/p>\n\n\n\n

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Scenario 2 \u2013 Individuals pay one fee, and teams share another fee.<\/strong><\/p>\n\n\n\n

Create TWO fees and set BOTH to \u2018Individuals and team creators.\u2019 Name them \u2018Individual Registration Fee\u2019 and \u2018Team Registration Fee.\u2019 Fundraisers registering individually or as team creators will see both options and have to pick the correct one. This will require some management on your part to ensure fundraisers are choosing the correct fee. See how to do this easily in the next part of this guide.\u00a0<\/p>\n\n\n\n

Unsure which to choose? Ask us at\u00a0<\/strong>support@connectionpoint.com<\/strong><\/a>.<\/p>\n\n\n\n

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STEP 4 \u2013 Click \u2018Add reward<\/strong>‘ in the bottom right.<\/strong><\/p>\n\n\n\n

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STEP 5 \u2013 SAVE!!<\/strong><\/p>\n\n\n\n

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Important: Don\u2019t want the fees or rewards to count towards your fundraisers\u2019 goals? At the bottom of the Fee and reward page is the option to exclude these payments from the sub-campaign AND main campaign goals:<\/strong><\/p>\n\n\n\n

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Fundraisers will be prompted to pay at the end of their registration process:<\/strong><\/p>\n\n\n\n

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They can choose their fee (or reward) and continue in the regular checkout flow:<\/strong><\/p>\n\n\n\n

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Waiving Fees<\/strong><\/h3>\n\n\n\n
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Note: Only<\/strong> organization owners & managers and campaign owners\/managers can waive fees.<\/strong><\/p>\n\n\n\n

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Team members can close the registration window before paying the fee. Their campaign is hidden from the public until either they pay the fee or it is waived. <\/p>\n\n\n\n

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STEP 1: Click ‘Fundraisers’ in the main campaign navigation menu.<\/strong><\/p>\n\n\n\n

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STEP 2: In the row for the registrant, select the ‘Waive’ button in the fee column.<\/strong> After waiving the fee, you can reverse the action by selecting ‘Require’.<\/strong><\/p>\n\n\n\n

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NOTE: You can also put ‘Promo codes’ on fees in the setup menu. Provide a 100% off code to registrants for whom you’d like to waive the entire fee.<\/strong><\/p>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n
\n\n\n\n
\n
\n
\"FundRazr<\/a><\/figure>\n\n\n\n
\"PetFundr<\/a><\/figure>\n\n\n\n
\"Crowdfundr<\/a><\/figure>\n\n\n\n
\"Cocopay<\/a><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Adding fees & rewards When you add a fee to your registration flow, fundraisers must choose one of your fees. Rewards, however, are not mandatory.\u00a0 STEP 1\u2014In the main campaign…<\/p>\n","protected":false},"author":3,"featured_media":4712,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[67],"doc_tag":[],"class_list":{"0":"post-5009","1":"docs","2":"type-docs","3":"status-publish","4":"has-post-thumbnail","6":"doc_category-sub-campaigns-registration"},"year_month":"2026-04","word_count":433,"total_views":"1472","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Shannon Belliveau","author_nicename":"shannon","author_url":"https:\/\/connectionpoint.com\/help\/author\/shannon\/"},"doc_category_info":[{"term_name":"Sub-campaigns: Registration","term_url":"https:\/\/connectionpoint.com\/help\/help-category\/sub-campaigns-registration\/"}],"doc_tag_info":[],"yoast_head":"\nRegistration fees & rewards: how to add, edit, and troubleshoot<\/title>\n<meta name=\"description\" content=\"When you add a fee to your 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