{"id":4783,"date":"2023-08-01T14:12:36","date_gmt":"2023-08-01T21:12:36","guid":{"rendered":"https:\/\/connectionpoint.com\/help\/?post_type=docs&p=4783"},"modified":"2023-11-15T15:23:59","modified_gmt":"2023-11-15T23:23:59","password":"","slug":"how-to-fill-in-missing-addresses-or-edit-addresses-for-reward-fulfillment","status":"publish","type":"docs","link":"https:\/\/connectionpoint.com\/help\/docs\/how-to-fill-in-missing-addresses-or-edit-addresses-for-reward-fulfillment\/","title":{"rendered":"How to fill in missing addresses or edit addresses for reward fulfillment"},"content":{"rendered":"\n

Shipping addresses could be missing for a few reasons. Perhaps you set your campaign to collect this information after the donation or an unexpected blip in internet service failed to capture it. Technology, sadly, is fallible. <\/strong><\/p>\n\n\n\n

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STEP 1 – Click ‘Transactions’ in the navigation menu.<\/strong><\/p>\n\n\n\n

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STEP 2: Open contributor details<\/strong><\/p>\n\n\n\n

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For missing addresses:<\/strong> You\u2019ll see if a shipping address is missing by the yellow triangle in their line item under your \u2018Transactions\u2019 menu. Click on this triangle to update their information. <\/p>\n\n\n\n

For editing current addresses: <\/strong>Click on the \u2018Yes\u2019 in the line item for your supporter to change their information. <\/p>\n\n\n\n

There are also options to send reminders to your supporters that you need their addresses under the \u2018Actions\u2019 column.<\/p>\n\n\n\n

<\/div>\n\n\n\n
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<\/div>\n\n\n\n

NOTE – If you can\u2019t see a column: <\/strong>These are \u2018smart tables\u2019 (because everything is smart now!), meaning when your browser is zoomed in close, some columns will be hidden rather than just squished together. Zoom out of your browser until they appear, or click the three dots under ‘Actions’ and then “View or edit details.”<\/p>\n\n\n\n

<\/div>\n\n\n\n

STEP 3 – Make the changes (don\u2019t forget to save!) or scroll down to \u2018Private edit link for contributor\u2019 to send to your supporters so they may make the changes.<\/strong><\/p>\n\n\n\n

<\/div>\n\n\n\n
\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n
\n\n\n\n
\n
\n
\"FundRazr<\/a><\/figure>\n\n\n\n
\"PetFundr<\/a><\/figure>\n\n\n\n
\"Crowdfundr<\/a><\/figure>\n\n\n\n
\"Cocopay<\/a><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Shipping addresses could be missing for a few reasons. Perhaps you set your campaign to collect this information after the donation or an unexpected blip in internet service failed to…<\/p>\n","protected":false},"author":4,"featured_media":4712,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[23],"doc_tag":[],"class_list":{"0":"post-4783","1":"docs","2":"type-docs","3":"status-publish","4":"has-post-thumbnail","6":"doc_category-rewards"},"year_month":"2026-04","word_count":208,"total_views":"875","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Shan","author_nicename":"shan","author_url":"https:\/\/connectionpoint.com\/help\/author\/shan\/"},"doc_category_info":[{"term_name":"Campaign Rewards","term_url":"https:\/\/connectionpoint.com\/help\/help-category\/rewards\/"}],"doc_tag_info":[],"yoast_head":"\nHow to fill in missing addresses or edit addresses for reward fulfillment<\/title>\n<meta name=\"description\" content=\"Shipping addresses could be missing for a few reasons. 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