{"id":4537,"date":"2023-08-01T13:45:48","date_gmt":"2023-08-01T20:45:48","guid":{"rendered":"https:\/\/connectionpoint.com\/help\/?post_type=docs&#038;p=4537"},"modified":"2024-01-30T11:25:38","modified_gmt":"2024-01-30T19:25:38","password":"","slug":"customizing-the-thank-you-confirmation-email","status":"publish","type":"docs","link":"https:\/\/connectionpoint.com\/help\/docs\/customizing-the-thank-you-confirmation-email\/","title":{"rendered":"Campaign confirmation email"},"content":{"rendered":"\n<p class=\"has-text-align-center has-pale-cyan-blue-background-color has-background has-medium-font-size\"><strong>Customize the campaign confirmation email your supporters receive after contributing.<\/strong>&nbsp;<strong>A personal touch can go a long way.<\/strong><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\"><strong>Part 1: What does the campaign confirmation email look like?<\/strong><\/h3>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Every contribution that is made to a ConnectionPoint platform receives a templated email acknowledging the payment:<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Screenshot of the campaign confirmation email preview\" class=\"lazyload\" data-src=\"https:\/\/lh3.googleusercontent.com\/EkbkRR_fctDbQ8shUe03JBeSrrJhx3ndpC706tyK-2NCQVlEo7NV6wyAwEg93g8OyJSjybZ06WlY0UOAtYcLkAW_jOaBhxnA0jmcZ3EzxKP4g1LCboYp-ceUnnQXDJPH5TantnMZ7niBC0bSHcaEVQ\"><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>You cannot customize the entire email; you CAN, however, include a personalized message.<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Screenshot of campaign confirmation email with custom content shown (appears immediately after the salutation)\" class=\"lazyload\" data-src=\"https:\/\/lh4.googleusercontent.com\/OSKnFDgcGiVFDPwC-Nctcet8Qgom9AEtDuIYaM_83z3WEDEc3zld0Iw92L0uPLX9hlFDHhXKdqziY53fBm0IiwsSNZkHuGp_ljqAwSP8DRXF3Eeltm6oiH2tUwdN-ZWXoUYXW7hvTQQ-09gKc87t9Q\"><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\"><strong>Part 2: How to include a personal message<\/strong><\/h3>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>STEP 1 &#8211; Click &#8216;Settings&#8217; and then &#8216;Emails&#8217; in your navigation menu.<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"584\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Screenshot of demo campaign navigation menu, highlighting &#039;Settings --&gt; Emails&quot;, the location of the campaign confirmation email menu\" class=\"wp-image-4538 lazyload\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Campaigns-settings-emails-1024x584.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Campaigns-settings-emails-1024x584.png 1024w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Campaigns-settings-emails-300x171.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Campaigns-settings-emails-768x438.png 768w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Campaigns-settings-emails-360x205.png 360w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Campaigns-settings-emails-1536x876.png 1536w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Campaigns-settings-emails-2048x1168.png 2048w\"><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>STEP 2 \u2013 Click \u2018Yes\u2019 to insert custom content.<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Screenshot of the emails menu with &#039;add custom content&#039; highlighted\" class=\"lazyload\" data-src=\"https:\/\/lh4.googleusercontent.com\/lGmo1QqPNI57jTNnE6bsQ7s6K46NSdM6ErAWeUeX4dRl0FqaRF2FA9a5E_i2mPZrGWMcYAfdmp3ppMtjVdmTo1EWOnRK6uUCmbhA9kHsYgQ_2jAxPpfHWHF-S7am0rdNcG7EuKbdHyhLg1OQZ4vpkg\"><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>STEP 3 \u2013 To preview these changes, click \u2018Preview email\u2019 in one of two places:<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"screenshot of emails menu with &#039;preview email&#039; button in top right highlighted.\" class=\"lazyload\" data-src=\"https:\/\/lh5.googleusercontent.com\/1-AtCkGD6vgQyNfY2E1zs4XcmSLlOLm-ZaEyV21lPZICzrfjBCL1uif8mEhJkUUE5gsDuGHOPxT6f-lqVBO2Ouxo4dcbdTAb_tQvG64UAL49wiQrTjzfsuyQlraalh6zTaBfPUJbosb8bRwiQzJqPQ\"><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Don&#8217;t select &#8216;Preview changes&#8217; by the Save button; that&#8217;s a preview for the campaign itself.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>STEP 4 \u2013 SAVE!<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"726\" height=\"143\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"\" class=\"wp-image-4539 lazyload\" sizes=\"auto, (max-width: 726px) 100vw, 726px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Save-3.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Save-3.png 726w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Save-3-300x59.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/07\/Save-3-360x71.png 360w\"><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\"><strong>Part 3: What should be included in the personal message?<\/strong><\/h3>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>There aren&#8217;t rules for what must go into this message, but here are some considerations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Expression of your gratitude. <\/strong><\/li>\n\n\n\n<li><strong>Tax information (if applicable). <\/strong>Let supporters know if they&#8217;ll receive their receipt immediately, at year-end, <a href=\"https:\/\/connectionpoint.com\/help\/docs\/apply-automatic-tax-deductible-receipts-to-a-campaign-organizations-only\/\">from the platform<\/a>, or another email\/snail mail.<\/li>\n\n\n\n<li><strong>What comes next? <\/strong>Depending on your project, tell supporters what happens next. Will you <a href=\"https:\/\/connectionpoint.com\/help\/docs\/campaign-story-updates-how-to-add-edit-and-delete\/\">update<\/a> them on progress? Are you sending <a href=\"https:\/\/connectionpoint.com\/help\/docs\/what-are-the-differences-between-reward-types-perks-wishes-products-and-tickets\/\">perks or other rewards<\/a>? <\/li>\n\n\n\n<li><strong>Testimonials. <\/strong>Share success stories, reviews, or testimonials from beneficiaries or past customers. This reinforces the positive impact of the supporter&#8217;s contribution and adds credibility to your brand.<\/li>\n\n\n\n<li><strong>Contact information.<\/strong><\/li>\n\n\n\n<li><strong>Sharing requests. <\/strong>Crowdfunding success comes from sharing! Let supporters know if they can help you further by sharing the campaign with their networks.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-0dfbf163 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/fundrazr.com\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"106\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"FundRazr logo, click to go to platform\" class=\"wp-image-3757 lazyload\" style=\"aspect-ratio:3.443396226415094;width:189px;height:auto\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer.png 365w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer-300x87.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer-360x105.png 360w\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"petfundr.com\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"307\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"PetFundr logo, click to go to platform\" class=\"wp-image-3778 lazyload\" style=\"aspect-ratio:3.3355048859934855;width:173px;height:auto\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-1024x307.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-1024x307.png 1024w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-300x90.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-768x230.png 768w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-360x108.png 360w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60.png 1128w\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/crowdfundr.com\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"106\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Crowdfundr logo, click to go to platform\" class=\"wp-image-3758 lazyload\" style=\"aspect-ratio:3.443396226415094;width:189px;height:auto\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer.png 365w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer-300x87.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer-360x105.png 360w\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/cocopay.co\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"106\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Cocopay logo, click to go to platform\" class=\"wp-image-3759 lazyload\" style=\"aspect-ratio:3.443396226415094;width:220px;height:auto\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer.png 365w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer-300x87.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer-360x105.png 360w\"><\/a><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customize the campaign confirmation email your supporters receive after contributing.&nbsp;A personal touch can go a long way. Part 1: What does the campaign confirmation email look like? Every contribution that&#8230;<\/p>\n","protected":false},"author":4,"featured_media":6033,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[57],"doc_tag":[117,101,122],"class_list":{"0":"post-4537","1":"docs","2":"type-docs","3":"status-publish","4":"has-post-thumbnail","6":"doc_category-campaign-sharing-communication","7":"doc_tag-communication","8":"doc_tag-contributions","9":"doc_tag-customization"},"year_month":"2026-04","word_count":240,"total_views":"3638","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Shan","author_nicename":"shan","author_url":"https:\/\/connectionpoint.com\/help\/author\/shan\/"},"doc_category_info":[{"term_name":"Campaign Sharing &amp; Communication","term_url":"https:\/\/connectionpoint.com\/help\/help-category\/campaign-sharing-communication\/"}],"doc_tag_info":[{"term_name":"Communication","term_url":"https:\/\/connectionpoint.com\/help\/help-tag\/communication\/"},{"term_name":"contributions","term_url":"https:\/\/connectionpoint.com\/help\/help-tag\/contributions\/"},{"term_name":"Customization","term_url":"https:\/\/connectionpoint.com\/help\/help-tag\/customization\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Campaign confirmation email<\/title>\n<meta name=\"description\" content=\"Customize the campaign confirmation email your supporters receive after contributing. 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