{"id":331,"date":"2022-07-19T14:35:34","date_gmt":"2022-07-19T14:35:34","guid":{"rendered":"https:\/\/connectionpoint.com\/help\/?post_type=docs&p=331"},"modified":"2025-05-29T16:15:42","modified_gmt":"2025-05-29T23:15:42","password":"","slug":"my-customer-has-a-question-about-your-platform-where-do-i-send-them","status":"publish","type":"docs","link":"https:\/\/connectionpoint.com\/help\/docs\/my-customer-has-a-question-about-your-platform-where-do-i-send-them\/","title":{"rendered":"My customer has a question about your platform, where do I send them?"},"content":{"rendered":"\n

Your customers and supporters can contact us by the chat icon in the bottom right-hand corner of their screen:<\/strong><\/p>\n\n\n\n

\"Image<\/figure>\n\n\n\n
<\/div>\n\n\n\n

Or via email:<\/strong><\/p>\n\n\n\n

FundRazr – support@fundrazr.com<\/a><\/p>\n\n\n\n

Crowdfundr – support@crowdfundr.com<\/a><\/p>\n\n\n\n

CoCoPay – support@cocopay.co<\/a><\/p>\n\n\n\n

General – support@connectionpoint.com<\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n

Please note that our customer support agents\u2019 hours are Monday through Friday, 9 a.m. to 5 p.m. Pacific Time, excluding <\/strong>Canadian statutory holidays<\/strong><\/a>.<\/strong><\/p>\n\n\n\n

<\/div>\n\n\n\n
\n\n\n\n
\n
\n
\"FundRazr<\/a><\/figure>\n\n\n\n
\"PetFundr<\/a><\/figure>\n\n\n\n
\"Crowdfundr<\/a><\/figure>\n\n\n\n
\"Cocopay<\/a><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Your customers and supporters can contact us by the chat icon in the bottom right-hand corner of their screen: Or via email: FundRazr – support@fundrazr.com Crowdfundr – support@crowdfundr.com CoCoPay –…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[17],"doc_tag":[],"class_list":{"0":"post-331","1":"docs","2":"type-docs","3":"status-publish","5":"doc_category-faq-campaign-management"},"year_month":"2026-04","word_count":65,"total_views":"1657","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Shannon Belliveau","author_nicename":"shannon","author_url":"https:\/\/connectionpoint.com\/help\/author\/shannon\/"},"doc_category_info":[{"term_name":"Campaign FAQ","term_url":"https:\/\/connectionpoint.com\/help\/help-category\/faq-campaign-management\/"}],"doc_tag_info":[],"yoast_head":"\nMy customer has a question about your platform.<\/title>\n<meta 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