{"id":1685,"date":"2022-10-05T20:02:34","date_gmt":"2022-10-05T20:02:34","guid":{"rendered":"https:\/\/connectionpoint.com\/help\/?post_type=docs&#038;p=1685"},"modified":"2023-08-01T08:36:18","modified_gmt":"2023-08-01T15:36:18","password":"","slug":"shipping-faq","status":"publish","type":"docs","link":"https:\/\/connectionpoint.com\/help\/docs\/shipping-faq\/","title":{"rendered":"Campaign Rewards &#038; Shipping FAQ"},"content":{"rendered":"\n<p class=\"has-text-align-center has-pale-cyan-blue-background-color has-background has-medium-font-size\"><strong>The most common questions about campaign rewards &amp; shipping.<\/strong><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\"><strong>Why can&#8217;t I see the option for variant pricing or promo codes?<\/strong><\/h3>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you do not see these options, you likely have &#8216;Flexible pricing&#8217; on. The nature of this option removes the necessity for variant pricing or promo codes, so reconsider flexible pricing if you&#8217;re rather these options instead.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\"><strong>How do I attach shipping to a reward?<\/strong><\/h3>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>This is done in the <a href=\"https:\/\/connectionpoint.com\/help\/docs\/how-to-create-a-reward\" target=\"_blank\" rel=\"noreferrer noopener\">Rewards menu<\/a> for each item. <\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"\" width=\"713\" height=\"380\" class=\"lazyload\" data-src=\"https:\/\/lh5.googleusercontent.com\/ZOIkbrFMMPMNz4f5ZzXV_drbZIlgObSOoxHXmg02ZEiM71itrJ37Vj8sBdAn_fo1btTl3gQdIJroBkvyUddr3EQ25pPWXb9jtWu1BSBCEWxVljl7h5oB5j1spjgSPUg5QIiVDusXCnsb4VPNlOblF6M\"><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p> <strong>Which countries will you offer shipping to?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No shipping required \u2013 <\/strong>This is the default option.<\/li>\n\n\n\n<li><strong>Certain countries only \u2013 <\/strong>Select this option if you want to limit the countries to which you\u2019ll ship the item.<\/li>\n\n\n\n<li><strong>Anywhere in the world \u2013 <\/strong>Select this option if you have no country restrictions<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Availability &amp; shipping cost<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>If you selected \u2018Certain countries only\u2019 \u2013<\/strong> You\u2019ll need to tell our system which countries those are.<\/li>\n\n\n\n<li><strong>No matter what you select \u2013<\/strong> You\u2019ll need to set shipping costs for each country you\u2019re shipping to. Just pick a country and enter a cost. <strong>Don\u2019t forget to click \u2018Add\u2019 over on the right<\/strong>, then rinse &amp; repeat.<\/li>\n\n\n\n<li><strong>Notes &#8211;<\/strong>If you leave the \u2018Cost\u2019 field blank for any country, shipping will be free to that country. To charge the same shipping to everyone worldwide, enter an amount in the &#8216;Rest of the world&#8217; field (or leave it blank for free worldwide shipping).\u00a0<\/li>\n<\/ul>\n\n\n\n<p>  <\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\"><strong>Can I reduce the shipping cost if someone wants multiple rewards?<\/strong><\/h3>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>YES! We&#8217;re so excited to announce our Add-On shipping! This, along with eliminating shipping for multiple orders of the <span style=\"text-decoration: underline;\">same<\/span> item, lets you easily manage multiple orders. <a href=\"https:\/\/connectionpoint.com\/help\/docs\/new-how-is-shipping-calculated-for-orders-of-multiple-rewards\/\" target=\"_blank\" rel=\"noreferrer noopener\">View the article with more info here!<\/a><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\"><strong>Do shipping costs count toward my goals?<\/strong><\/h3>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>No, shipping totals do NOT count toward your goals.&nbsp;<\/strong>As shipping costs vary widely, we keep them out of your goals so you have an accurate idea of how much you\u2019ve raised toward the project. When a reward is claimed, shipping is an added amount <strong>you have pre-set<\/strong> depending on the country the supporter lives in.&nbsp;<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\"><strong>What countries can I ship to?<\/strong><\/h3>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Whichever ones you like!<\/strong> As you set the shipping for each item, you will be able to set the costs for each country you\u2019ll ship to (and if you\u2019re shipping to a lot, we recommend the \u2018Clone\u2019 option for our rewards to stop yourself from entering multiple shipping countries over and over again!). You will be responsible for researching costs and ensuring you\u2019ll be covered.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\"><strong>Can shipping be calculated automatically by the platform if a supporter enters their country?<\/strong><\/h3>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Unfortunately, no (yet\u2026). Our platforms are not integrated with a shipping entity, which is how those rates are calculated for most shopping platforms. For now, you have to manually set the shipping amount per country (<a href=\"https:\/\/connectionpoint.com\/help\/docs\/how-to-create-a-reward\" target=\"_blank\" rel=\"noreferrer noopener\">view Part 3c of this article for more details<\/a>). <\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-0dfbf163 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/fundrazr.com\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"106\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"FundRazr logo, click to go to platform\" class=\"wp-image-3757 lazyload\" style=\"aspect-ratio:3.443396226415094;width:189px;height:auto\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer.png 365w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer-300x87.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/FR-logo-for-footer-360x105.png 360w\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"petfundr.com\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"307\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"PetFundr logo, click to go to platform\" class=\"wp-image-3778 lazyload\" style=\"aspect-ratio:3.3355048859934855;width:173px;height:auto\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-1024x307.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-1024x307.png 1024w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-300x90.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-768x230.png 768w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60-360x108.png 360w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/05\/petfundr_logo60.png 1128w\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/crowdfundr.com\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"106\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Crowdfundr logo, click to go to platform\" class=\"wp-image-3758 lazyload\" style=\"aspect-ratio:3.443396226415094;width:189px;height:auto\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer.png 365w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer-300x87.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CF-logo-for-footer-360x105.png 360w\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/cocopay.co\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"106\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Cocopay logo, click to go to platform\" class=\"wp-image-3759 lazyload\" style=\"aspect-ratio:3.443396226415094;width:220px;height:auto\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" data-src=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer.png\" data-srcset=\"https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer.png 365w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer-300x87.png 300w, https:\/\/connectionpoint.com\/help\/wp-content\/uploads\/2023\/04\/CCP-logo-for-footer-360x105.png 360w\"><\/a><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The most common questions about campaign rewards &amp; shipping. Why can&#8217;t I see the option for variant pricing or promo codes? If you do not see these options, you likely&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[23],"doc_tag":[],"class_list":{"0":"post-1685","1":"docs","2":"type-docs","3":"status-publish","5":"doc_category-rewards"},"year_month":"2026-04","word_count":473,"total_views":"1476","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Shan","author_nicename":"shan","author_url":"https:\/\/connectionpoint.com\/help\/author\/shan\/"},"doc_category_info":[{"term_name":"Campaign Rewards","term_url":"https:\/\/connectionpoint.com\/help\/help-category\/rewards\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Campaign Rewards &amp; Shipping FAQ - ConnectionPoint Help Center<\/title>\n<meta name=\"description\" content=\"The most common questions about campaign reward shipping. 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