---
title: My customer has a question about your platform, where do I send them?
description: "**Your customers and supporters can contact us by the chat icon in the bottom right-hand corner of their screen:** ![Image of chat icon. Inside a black circle is a white chatbox with a smile and no eyes. Sounds creepy, is…"
url: "https://connectionpoint.com/help/docs/my-customer-has-a-question-about-your-platform-where-do-i-send-them/"
updated: "2025-05-29"
category: Campaign Management / Campaign FAQ
---

# My customer has a question about your platform, where do I send them?

**Your customers and supporters can contact us by the chat icon in the bottom right-hand corner of their screen:**

![Image of chat icon. Inside a black circle is a white chatbox with a smile and no eyes. Sounds creepy, is actually kind of cute.](https://lh3.googleusercontent.com/FVlBcG53fUMVCjyMgsRb0P5Wk_F1wo8Xc4akcYHLu5neznhykewp4kMp3acZSF29_33CfaGuma-XSk1tapzN1T0SWME3xMeEG2WGZppoQhU5rYbIxqlVS2p86fda0zffIK5g3s0sOYeU9zed5fCHvMc)

**Or via email:**

FundRazr - [support@fundrazr.com](mailto:support@fundrazr.com)

Crowdfundr - [support@crowdfundr.com](mailto:support@crowdfundr.com)

CoCoPay - [support@cocopay.co](mailto:support@cocopay.co)

General - [support@connectionpoint.com](mailto:support@connectionpoint.com)

**Please note that our customer support agents’ hours are Monday through Friday, 9 a.m. to 5 p.m. Pacific Time, excluding**[**Canadian statutory holidays**](https://www.statutoryholidays.com/)**.**

---

[![FundRazr logo, click to go to platform](https://connectionpoint.com/help/wp-content/uploads/2023/04/FR-logo-for-footer.png)](https://fundrazr.com)

[![PetFundr logo, click to go to platform](https://connectionpoint.com/help/wp-content/uploads/2023/05/petfundr_logo60-1024x307.png)](petfundr.com)

[![Crowdfundr logo, click to go to platform](https://connectionpoint.com/help/wp-content/uploads/2023/04/CF-logo-for-footer.png)](https://crowdfundr.com)

[![Cocopay logo, click to go to platform](https://connectionpoint.com/help/wp-content/uploads/2023/04/CCP-logo-for-footer.png)](https://cocopay.co)