---
title: I forgot my password
description: "**Forgotten password? Happens to all of us!** No stressing; we'll get you going ASAP. **STEP 1 - Click ‘Sign in’ in the upper right corner of whichever platform you use.** **STEP 2 - Enter your email address in the space…"
url: "https://connectionpoint.com/help/docs/i-forgot-my-password/"
updated: "2023-07-31"
category: User Account Management / Account Troubleshooting
---

# I forgot my password

**Forgotten password? Happens to all of us!**

No stressing; we'll get you going ASAP.

**STEP 1 - Click ‘Sign in’ in the upper right corner of whichever platform you use.**

**STEP 2 - Enter your email address in the space provided and click ‘Continue.’**

![Screenshot of the Sign in menu on any ConnectionPoint platform. The first space is an area to write your email with a 'Continue' option directly under.](https://connectionpoint.com/help/wp-content/uploads/2022/09/Signin.jpg)

**STEP 3 - Click ‘Forgot’ just under the space for your password:**

![Screenshot of the subsequent page after you insert an email and hit 'Continue' There is a box to enter a password, then under that box on the right side is a link titled 'Forgot?' with a blue arrow pointing to it
](https://connectionpoint.com/help/wp-content/uploads/2022/09/Forgot.jpg)

**STEP 4 - Enter your email address and click ‘Continue’, and your reset password link will be sent to you!**

![Screenshot of 'Forgot your password' popup. Under the title it reads "Enter your email address and we'll send you instructions to reset your password.'

Directly under is a space to enter your email, and under that is a 'continue button'](https://connectionpoint.com/help/wp-content/uploads/2022/09/Forgot2.jpg)

**Are you logged in, but something doesn't look quite right?**[This article might help.](https://connectionpoint.com/help/docs/why-does-my-user-profile-look-different/)

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